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Reach out any time, or raise a ticket for account, billing, or product issues — we read and reply to every message personally.
Raise a Ticket
Got a bug, billing question, or account issue? Raise a support ticket and our team will follow up over email.
Response time
Under 1 business day
We read and reply to every message personally.
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Strategy & product notes
Answers to common questions may already be there.
Common questions
Do I need an account to use the Chrome extension?
No. The extension runs entirely in your browser without logging in. You only need a CreatorGap AI account to use the web dashboard or to raise a support ticket.
How do I add my own YouTube or Gemini API key?
Open the CreatorGap AI extension, click the settings (gear) icon in the header, and paste your key there. Analysis then runs using your key.
Where do I manage my subscription or billing?
Log in to your dashboard and go to Profile → Manage Plan to view your current plan, upgrade, or manage billing.
How do I raise a support ticket?
Log in to your account and click "Raise a Ticket" below, or go to your dashboard's Contact Support page. Attach up to 4 screenshots if that helps explain the issue.